Enter your information once, then switch formats at any time. The three ATS-friendly layouts are a single column with standard section headings and real, selectable text, in English or Hindi. Each one downloads as a PDF or a Word file.
Customer-focused professional with 3+ years of experience improving response times, handling high-volume support queues, and building trusted client relationships across SaaS and service teams.
Work Experience
Customer Success Associate
BrightServe Solutions, Pune
Jun 2022 – Present
•Reduced average customer response time by 32% by improving ticket triage and follow-up workflows.
•Managed 70+ weekly customer conversations across email, chat, and phone with a 94% satisfaction score.
•Created onboarding checklists that helped new users activate key product features faster.
Education
Bachelor of Commerce
Savitribai Phule Pune University, Pune
2018 – 2021 | CGPA: 8.1/10
Projects
Customer Feedback Dashboard
Organised feedback from support tickets into weekly insights for product and operations teams.
Technologies: Google Sheets, Looker Studio, CRM
Skills
Technical: CRM tools, Excel, Google Sheets, Ticketing systems, Reporting
Soft Skills: Communication, Problem solving, Client handling, Team collaboration
Customer-focused professional with 3+ years of experience improving response times, handling high-volume support queues, and building trusted client relationships across SaaS and service teams.
Work Experience
Customer Success Associate
BrightServe Solutions, Pune
Jun 2022 – Present
•Reduced average customer response time by 32% by improving ticket triage and follow-up workflows.
•Managed 70+ weekly customer conversations across email, chat, and phone with a 94% satisfaction score.
•Created onboarding checklists that helped new users activate key product features faster.
Education
Bachelor of Commerce
Savitribai Phule Pune University, Pune
2018 – 2021 | CGPA: 8.1/10
Projects
Customer Feedback Dashboard
Organised feedback from support tickets into weekly insights for product and operations teams.
Technologies: Google Sheets, Looker Studio, CRM
Skills
Technical: CRM tools, Excel, Google Sheets, Ticketing systems, Reporting
Soft Skills: Communication, Problem solving, Client handling, Team collaboration
Customer-focused professional with 3+ years of experience improving response times, handling high-volume support queues, and building trusted client relationships across SaaS and service teams.
Work Experience
Customer Success Associate
BrightServe Solutions, Pune | Jun 2022 – Present
•Reduced average customer response time by 32% by improving ticket triage and follow-up workflows.
•Managed 70+ weekly customer conversations across email, chat, and phone with a 94% satisfaction score.
•Created onboarding checklists that helped new users activate key product features faster.
Education
Bachelor of Commerce
Savitribai Phule Pune University, Pune | 2018 – 2021 | CGPA: 8.1/10
Projects
Customer Feedback Dashboard
Organised feedback from support tickets into weekly insights for product and operations teams.
Technologies: Google Sheets, Looker Studio, CRM
Skills
Technical: CRM tools, Excel, Google Sheets, Ticketing systems, Reporting
Soft Skills: Communication, Problem solving, Client handling, Team collaboration
Permanent Address: Village and Post Chiraigaon, District Varanasi, Uttar Pradesh 221112
Career Objective
12th pass (Science) with the CCC certificate and Hindi and English typing. Fill online forms and keep records every day at a Jan Seva Kendra. Seeking an Office Assistant, Multi-Tasking Staff or Data Entry Operator post.
Education
Class 12 (Science), UP Board
Rajkiya Inter College, Varanasi | 2022 – 2023 | 71%
Class 10, UP Board
Rajkiya Inter College, Varanasi | 2020 – 2021 | 76%
Internships & Experience
Computer Operator (part-time)
Shiv Shakti Jan Seva Kendra, Chiraigaon, Varanasi | Jul 2024 – Present
•Fill 15–20 online forms a day for scholarships, certificates and job applications; no form returned for errors in the last 6 months.
•Type letters and applications in Hindi and English, and scan, print and file documents for customers.
•Keep the daily register of payments and receipts, and tally it with the owner every evening.
Skills
Technical: MS Word, MS Excel, Hindi typing (Unicode and Kruti Dev), English typing, Online form filling, Scanning and record keeping
Soft Skills: Punctuality, Careful with documents, Polite with the public
Certifications
CCC (Course on Computer Concepts), NIELIT, 2024
NCC “A” Certificate, National Cadet Corps, 2021
Languages Known
Hindi, English, Bhojpuri
Declaration
I hereby declare that the information given above is true to the best of my knowledge and belief.
Place: Varanasi
Signature
(Amit Kumar Maurya)
For government jobs
Biodata (with photo)
Photo, personal details and a signed declaration, the way government and offline forms expect.
Optional passport photo
Personal details and declaration
Not for online applications
For government, PSU or offline applications. Photos and personal details can confuse online application software — use Modern, ATS Classic or Compact for online applications.
A format helps presentation; it cannot promise selection.
Every ATS-friendly format reads top to bottom in one column, with embedded fonts so the text can be selected and copied. Applicant tracking systems vary, so always review the PDF, use accurate text, and tailor your resume to the vacancy. For online applications, keep the resume language set to English.
You can change your mind later.
Switch formats inside the builder without losing your fields or creating another copy.
